This plugin automatically generates a structured summary the moment a conversation is resolved. GPT-4 reads the full thread and produces an issue summary, resolution notes, sentiment analysis, and key
Every resolved conversation needs a summary for handoffs, QA, and reporting. Your agents spend minutes re-reading threads to write them manually — or worse, they skip it entirely and context disappears.
This plugin automatically generates a structured summary the moment a conversation is resolved. GPT-4 reads the full thread and produces an issue summary, resolution notes, sentiment analysis, and key topics — posted as a private note your whole team can reference.
Chatwoot fires a webhook when a conversation is resolved
The plugin fetches all messages and sends them to GPT-4
GPT-4 returns a structured summary with issue, resolution, sentiment, and topics
The summary is posted as a private note on the conversation
Here's what it looks like in action:
One-sentence problem description and what was done to fix it. No more scrolling through 50 messages to understand what happened.
Know immediately if the customer left happy, neutral, or frustrated. Track sentiment trends across your support team.
Auto-tags each conversation with 2-5 relevant topics for categorization and reporting.
Summaries appear as private notes — visible to agents but not customers. Perfect for handoffs and QA review.
Full source code, Dockerfile, docker-compose.yml, README with setup instructions, email support
⚠️ Requirements: Chatwoot 2.x+ (self-hosted or Cloud), OpenAI API key, HTTPS for webhooks
Yes, as long as you can configure webhooks (available on all Chatwoot plans).
GPT-4o-mini by default (configurable). Costs roughly $0.001-0.003 per summary.
Yes — source code is included. You can modify the prompt, output format, and which events trigger summaries.
No. One-time purchase, use forever. You pay OpenAI directly for API usage.
Questions? Email [email protected] · 14-day money-back guarantee