This plugin shows the customer's Shopify order history, spending, and fulfillment status right in the Chatwoot conversation sidebar. The agent sees everything without leaving the chat.
Your support agent gets a message: 'Where's my order?' They alt-tab to Shopify, search by email, find the customer, click into orders, find the right one. 2 minutes wasted per conversation, hundreds of times a day.
This plugin shows the customer's Shopify order history, spending, and fulfillment status right in the Chatwoot conversation sidebar. The agent sees everything without leaving the chat.
Agent opens a conversation in Chatwoot
The sidebar widget automatically looks up the customer by email
Shopify order history, lifetime spend, and fulfillment status load instantly
Agent can click through to Shopify for any order that needs action
Here's what it looks like in action:
See all orders for the current customer sorted by date. Order numbers, totals, and status at a glance.
Instantly see how much this customer has spent total. Prioritize your VIPs.
See if orders are fulfilled, partially shipped, or pending. Tracking numbers included.
One click opens the order, customer, or product directly in your Shopify admin.
Full source code, Dockerfile, dashboard HTML/CSS, README, email support
⚠️ Requirements: Chatwoot 2.x+ (self-hosted or Cloud), Shopify store with API access
Yes, works with any Shopify plan that has API access.
By email address. The customer's email in Chatwoot is matched against Shopify customer records.
The sidebar shows order totals and status. Click through to Shopify for full line-item details.
No. One-time purchase, use forever.
Questions? Email [email protected] · 14-day money-back guarantee